Austin Owings - Front Office Manager My name is Austin Owings and I handle most of Soul Care's front office work. Odds are if you call or email the front office you'll be talking to me. I also handle much of the billing for Soul Care, utilizing my training as a Certified Professional Coder Apprentice to handle insurance claims and out of pocket payments. My goal is get as many people the best possible help I can by enabling communication between clients and their counselors, and seeing to it that the process is as smooth and painless as possible.